Admissions Advisor

Description

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce.

This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.

Core Responsibilities

• Contact prospective students via phone, text, and email
• Guide students through the enrollment process from initial inquiry to enrollment completion
• Clearly explain program details, scheduling, and requirements
• Maintain consistent follow-up with all assigned leads
• Track all activity and updates in Salesforce
• Ensure all enrollment documentation is completed accurately and on time
• Support students through enrollment to ensure a smooth and complete process

Daily Activity Expectations

• Manage inbound calls from prospective students effectively
• Maintain active communication with all assigned leads daily
• Complete same-day follow-up on all new leads
• Maintain consistent outreach across phone, text, and email
• Keep Salesforce fully updated with all interactions

Weekly Performance Expectations

• Maintain a consistent pipeline of active leads
• Ensure no lead goes without follow-up
• Progress leads through the enrollment funnel (Contact ? Appointment ? Enrollment)
• Maintain accurate and complete data in Salesforce

Key Performance Indicators (KPIs)

Activity Metrics

• Call handle time
• Follow-up consistency and effectiveness
• Number of outbound communications

Conversion Metrics

• Transfer-to-enrollment rate
• Appointment-to-enrollment rate
• Total enrollments per week/month

Quality Metrics

• Accuracy of Salesforce data
• Enrollment compliance (documents, payment, status)
• Student readiness and proper placement

Performance & Compensation Structure

• Compensation includes base pay and commission based on enrolled students
• Recruited students are eligible for commission once payment requirements are met
• Referred students are compensated at a separate flat rate
• Commission is calculated monthly based on Salesforce data and enrollment eligibility
• Enrollments must meet all compliance and documentation requirements to qualify
• Only active and valid enrollments count toward commission

Accountability Standards

• All activity must be documented in Salesforce
• Incomplete or inaccurate records may result in loss of commission eligibility
• Failure to follow up with leads will directly impact performance evaluation
• Consistent underperformance in activity or conversions may result in corrective action

Preferred Qualifications

• Experience in enrollment, admissions, or inside sales
• Experience working in a remote or call center environment

What This Role Drives

• Daily lead conversion
• Enrollment volume
• Revenue generation
• Pipeline efficiency
• Data integrity in Salesforce

Requirements

• Experience in customer service, sales, or a call center environment preferred
• Strong communication skills with the ability to build rapport quickly
• Ability to work in a remote environment and manage time effectively
• Proficiency in Salesforce, Outlook, and communication platforms
• Strong organizational skills and attention to detail