Advanced Specialist, Customer Success
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Key details
- Location
- Manchester, United Kingdom
- Work style
- Hybrid
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 6d ago
Skills
About the role
Job Title - Advanced Specialist, Customer Success – 12-month Limited term.
Also known in the market as: Senior Account Manager; Client Programme Manager; Strategic Account Manager.
Description - Lead senior client relationships for professional assessment programmes, guiding complex delivery cycles, building trusted partnerships and keeping high-stakes work moving when circumstances change.
About the Role
Pearson is looking for an Advanced Specialist, Customer Success to join its Professional Assessment organisation on a 12-month limited-term basis. You will manage a small portfolio of complex client programmes and act as a credible day-to-day partner to senior stakeholders.
The work follows the rhythm of professional testing programmes. You will plan carefully for key testing periods, support clients through live delivery, respond to changing requirements, and ensure effective follow-up before the next cycle begins.
This role suits someone who combines relationship strength with programme discipline. You must be able to judge priorities, communicate clearly, and maintain confidence when the stakes are high.
What You’ll Do
Own relationships with a focused portfolio of professional assessment clients.
Plan and coordinate activity across preparation, live testing, follow-up, and future testing cycles.
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