Airfreight Branch Manager

About the Job

• As Branch Manager, you are responsible for the day-to-day management of the branch, including operations, customer service, administration, warehouse activities, people management, sales, and business development;

• You ensure that inbound, outbound, distribution, customer service, staffing, administration, and sales activities are managed in line with Hellmann’s objectives, policies, and quality standards;

• You act as the third escalation point in case of incidents and ensure that issues are handled professionally, efficiently, and with a strong focus on customer satisfaction;

• You ensure that operational KPIs are correctly monitored, followed up, and used to drive performance improvement.

• You grow the business by supporting customer retention and acquisition, identifying commercial opportunities, and contributing to sales planning;

• You oversee the financial performance of the branch, including P&L responsibility, budget control, forecasting, monthly closing, cost control, and financial management of results;

• You safeguard adherence to QHSE, RIE&E, and RA governance and control, and identify bottlenecks in processes while submitting improvement proposals to AF Director.

About You

• You have at least 7 years of experience in logistics, preferably in a similar leadership role within international forwarding;

• You have a strong understanding of operational branch management, including customer service, warehouse operations, administration, staffing, and sales planning;

• You are a people-focused leader with solid experience in recruitment, coaching, development, motivation, and day-to-day employee management;

• You are comfortable steering on numbers and have experience with budgets, forecasts, financial reporting, cost control, and P&L responsibility;

• You are results driven, customer focused, service minded, and able to meet sales targets and operational goals;

• Due to the nature of this role and the airport/security environment, candidates must be eligible to obtain and maintain a valid Certificate of No Objection (Verklaring van Geen Bezwaar – VGB)

About our Benefits

• An exciting leadership role within an international family-owned logistics company where entrepreneurship, collaboration, and long-term relationships are at the core;

• The opportunity to make a direct impact on the operational, commercial, and financial performance of your branch;

• A responsible position with broad scope across operations, people leadership, customer care, sales, finance, and continuous improvement;

• A safe, multicultural, and inclusive working environment where your ideas and initiatives are valued;

• A competitive salary package tailored to your experience and aligned with the responsibilities of the role.