Assistant Manager, Communications, Guest Relations & Housekeeping

Job Description:

1. Communications & Stakeholder Engagement

• Assist in developing and implementing internal and external communication plans and initiatives.
• Prepare and coordinate announcements, reports, promotional materials, guest communications, and stakeholder correspondence.
• Support Management in communications relating to refurbishment activities, operational updates, and guest information.
• Maintain effective working relationships with guests, tenants, contractors, vendors, and other key stakeholders.
• Ensure communications are timely, accurate, consistent, and aligned with Management’s direction.

2. Guest Relations & Experience

• Ensure professional and timely handling of guest enquiries, feedback, complaints, and service requests.
• Monitor guest satisfaction and identify opportunities to enhance the overall guest experience.
• Support the development and implementation of guest experience standards, policies, procedures, and service guidelines.
• Assist in coordinating corporate visits, events, and stakeholder engagement activities.
• Gather guest feedback and operational insights to support continuous improvement of service standards.

3. Housekeeping Operations

• Assist in planning, coordinating, and overseeing housekeeping activities to maintain cleanliness, safety, hygiene, and presentation standards.
• Coordinate cleaning schedules and housekeeping requirements during refurbishment and upgrading works.
• Conduct regular inspections and follow up on identified issues to ensure compliance with established standards.
• Monitor housekeeping inventory, supplies, equipment, and related operational requirements.
• Coordinate and monitor housekeeping contractors and service providers to ensure satisfactory service delivery.

4. Operational Readiness & Project Support

• Work closely with project teams, contractors, and relevant operational departments to minimise disruption during refurbishment and upgrading works.
• Assist in developing operational readiness plans, SOPs, service standards, and operating guidelines.
• Support the implementation and monitoring of operational initiatives to prepare Elaeis Gardens for future hospitality operations.
• Prepare management reports, budgets, performance indicators, and project implementation updates as required.
• Support steering committee presentations and provide updates on project and operational readiness status.
• Perform any other duties as assigned by Management.

Requirements

• Bachelor’s Degree or Diploma in Hospitality Management, Communications, Business Administration, Operations Management, or a related discipline.
• Minimum 3–5 years of relevant experience in hospitality, guest relations, communications, housekeeping, or operations management.
• Prior experience in one or more of the following areas will be an advantage:

- Communications

- Guest Relations / Guest Experience

- Housekeeping

- Hospitality Operations

- Operations Management

• Demonstrated leadership experience, including team supervision, coaching, mentoring, or coordination of colleagues and service providers.
• Strong communication, interpersonal, and stakeholder management skills.
• Good organisational, problem-solving, and project coordination abilities.
• Strong command of spoken and written English; proficiency in additional languages will be an advantage.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Able to work independently while also collaborating effectively as part of a diverse team.
• Adaptable and comfortable working in a dynamic environment, particularly during refurbishment, upgrading, and operational transition.
• Strong service orientation with a commitment to maintaining high standards of guest experience, operational readiness, and service excellence.

To apply, please submit your resume and cover letter outlining your interest for this role.