Assistant Manager Front Office
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Key details
- Location
- London, United Kingdom
- Work style
- Onsite
- Level
- Senior
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 1w ago
About the role
Assistant Manager Front Office
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most dynamic neighbourhoods.
The hotel features 267 guestrooms and suites, alongside a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast-paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities related to the Assistant Manager Front Office role
Take the lead on guest queries, ensuring effective service recovery and appropriate resolution.
Take responsibility for all Front Office functions during your shift.
Supervise, support and develop Senior Hosts and Andaz Hosts through coaching, training and regular feedback.
Ensure all daily operational tasks are completed efficiently and to the required standard.
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