Assistant Manager, Human Resources

Operational

· Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation.

· Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department.

· Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.

· Assists with the co-ordination and administration of employee Performance Development Discussions and succession planning.

· Assists with the administration of employee benefits and salaries.

· Assists with Annual Salary and Benefits Survey, Business Plans, Manning Guide.

· Assists the Security Manager in locker and first aid box inspections.

· Conducts Employee Restaurant Committee Meetings on a periodic basis.

· Counsels employees in career prospects, personal issues, job related issues, grievance, discipline, etc.

· Communicates with labor offices and labor-law specialists, and have a thorough understanding of the local labor law.

· Responsible for all leave administration.

· Assists the Training Manager with Orientation training on job related issues.

People

· Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

· Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.

· Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.

· Supports the implementation of The People Philosophy in every department in the hotel.

· Conducts Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources.

· Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Conducts annual Performance Development Discussions with the Human Resources Officer, supporting him / her in their professional development goals.

· Develops the skills and effectiveness of all Human Resources employees through the appropriate training, coaching, and/or mentoring.

· Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Feedback the results of the Employee Engage Survey and ensure that the relevant changes are implemented.

Customer Service

· Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial

· Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximize productivity and minimize unnecessary payroll costs.

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