Assistant Manager Information Technology

§ Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.

§ Ensures the availability of any stationery or consumables required by any I.S. systems.

§ Ensures that all licenses are complete and up-to-date.

§ Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.

Customer Service

§ Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division..

§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

§ Maintains positive guest and colleague interactions with good working relationships.

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Financial

§ Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.

§ Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance/Finance Manager ensuring targets are met and costs are effectively controlled.

§ Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

§ Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

§ Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.

§ Assist authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.

§ Coordinates timely repair and return to service any faulty systems or items of equipment.

§ Establishes and implements procedures to ensure backup of data in any I.S. system.

§ Rebuilds data corrupted by either hardware or software faults.

§ Coordinates the timely handling of any software fault reports or enhancement requests.

§ Sets up emergency procedures to continue the operation of the hotel in the event of system failure.

§ Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel.

§ Establishes necessary security measures to prevent unauthorised access to the I.S. systems.

§ Provides technical assistance to internal and external audit employees.

§ Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose

Personnel

§ Plans and implements effective training programmes for employees in coordination with the HR/Training Manager and Departmental Trainers.

§ Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

§ Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§ Feedback the results of the Employee Opinion/Pulse Survey and to ensure that the relevant changes are implemented.

Other Duties

§ Is knowledgeable in statutory legislation in taxes, employee and industrial relations.

§ Ensures high