Assistant Manager, Office Services

Reporting to the Head of Corporate Real Estate, this role is responsible for space management, workplace restacking, move management, budgeting, audit activities and operational support across the corporate and agency office portfolio.

The role will support the development of workplace strategies that optimize space utilization, enhance employee experience, and align workplace solutions with evolving business needs. The successful candidate will work closely with business leaders, Facilities Management providers, project teams, and vendors to support workplace planning initiatives and operational excellence.

Position Responsibilities

Workplace Planning & Space Management

• Prepare occupancy, headcount, and space utilization reports.
• Manage seating plans, seating allocation, and monitor workplace capacity.
• Analyze occupancy and workplace data to support management decision-making.

• Maintain accurate floor plans, occupancy records, and workplace databases to ensure accuracy and integrity of workplace-related data.

• Recommend solutions to improve space utilization and workplace efficiency.

Workplace Operations & Move Management

• Coordinate office moves, seating changes, and workplace restack/reconfigurations.
• Liaise with business units, Facilities Management, IT teams, and vendors to ensure smooth execution.
• Maintain move schedules, workplace records, and related documentation.
• Provide operational support for workplace improvement initiatives.

Reporting & Financial Coordination

• Track project costs, budgets, purchase orders, and expenditures and maintain accurate financial and project records.

• Prepare project cost reports and budget utilization summaries
• Support budget planning, forecasting, invoice verification, and payment processing.

Asset, Vendor & Administrative Support

• Manage furniture inventories and workplace asset records.
• Coordinate asset deployment, relocation, storage, and disposal.
• Coordinate procurement activities for workplace services, furniture, office equipment, and operational requirements.
• Obtain quotations, manage purchase requests, and support contract administration.
• Maintain vendor, contract, and operational records.
• Provide general administrative support to the Corporate Real Estate team.

Governance & Business Support

• Support audits, compliance reviews and governance requirements.
• Provide backup support for access control and workplace security administration when required.
• Drive process improvements to enhance workplace operations and efficiency.
• Identify opportunities to improve workplace processes and operational efficiency.
• Perform other duties and special projects as assigned.

Required Qualifications

• Degree holder in Real Estate, Facilities Management, Business Administration, or related disciplines.
• 5+ years of experience in Corporate Real Estate, Facilities Management, Workplace Planning, or Workplace Operations.
• Self-motivated, detail-oriented and able to manage multiple priorities.
• Proficient in Microsoft Excel and PowerPoint.
• Experience in occupancy planning, move management, workplace restack, or space planning is preferred.
• Experience with Power BI or AutoCAD is an advantage.
• Good communication and stakeholder management skills.

Preferred Qualifications

• Space Planning & Minor restacks
• Occupancy Analytics & Reporting
• Workplace Operations & Move Management
• Procurement & Vendor Management
• Budget & Cost Tracking
• Stakeholder Management
• Continuous Improvement

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid