Associate Manager - User Experience Research

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

 

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave 

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

 

Please review the job profile below and apply today!

The Associate Manager, User Experience Research leads the UX Research practice across Meijer Technology. This role is accountable for establishing research strategy, growing and managing the research team, and ensuring customer‑ and team member‑centered insights directly inform technology, product, and service decisions.

The Associate Manager partners with Product, Design, Engineering, and Business leaders to plan and execute qualitative and quantitative research, lead service design activities, and measure experience impact across customer‑facing and team member‑facing technologies.

Position will follow our hybrid schedule: Monday-Wednesday in office, Thursday-Friday remote. Occasional travel as needed.

 

Key Responsibilities 

Research Strategy & Practice Leadership 

• Establish and lead the enterprise UX Research practice across Meijer Technology. 

• Define research standards, frameworks, and ways of working to ensure consistency and quality across teams. 

• Align research priorities to business objectives, technology roadmaps, and experience outcomes. 

• Serve as a subject‑matter expert and advisor to Product and Technology leadership. 

Research Planning & Execution 

• Lead and oversee qualitative and quantitative research initiatives, including usability testing, interviews, surveys, ethnographic research, and analytics‑informed studies. 

• Guide synthesis of research findings into clear insights, opportunities, and recommendations. 

• Lead service design activities, including service blueprints, journey maps, and end‑to‑end experience analysis. 

• Ensure research is integrated throughout discovery, delivery, and optimization phases. 

Measurement & Impact 

• Define and track UX and experience metrics to measure research effectiveness and business impact. 

• Partner with analytics and product teams to connect insights to outcomes such as adoption, satisfaction, efficiency, and experience quality. 

• Communicate results through clear storytelling, executive readouts, and artifacts that support decision‑making. 

People Leadership & Team Growth 

• Hire, coach, and manage UX Researchers. 

• Set performance expectations, provide feedback, and support career development. 

• Scale team capacity and capabilities to support multiple product and platform teams. 

• Foster a culture of learning, collaboration, and customer advocacy. 

Cross‑Functional Collaboration 

• Partner closely with UX Design, Product Management, Engineering, Data & Analytics, and Business stakeholders. 

• Facilitate strategy sessions, research readouts, and workshops with cross‑functional teams. 

• Advocate for customer‑ and team member‑centered decision‑making across Meijer Technology. 

Required Qualifications 

• Bachelor’s degree in Human‑Computer Interaction, Psychology, Sociology, Anthropology, Design, or related field, or equivalent experience. 

• 7+ years of experience in UX Research, Experience Strategy, or Service Design. 

• Prior experience leading research initiatives across multiple teams or products. 

• Demonstrated expertise in both qualitative and quantitative research methods. 

• Experience managing and developing team members. 

• Strong facilitation, communication, and stakeholder‑influencing skills. 

Preferred Qualifications 

• Experience building or scaling a UX Research practice in a large or complex organization. 

• Experience supporting both customer‑facing and internal (team member) technologies. 

• Familiarity with service design methods and systems‑level thinking. 

• Retail, digital commerce, or enterprise technology experience.  

Supervisory Responsibility 

• Directly manages UX Research team members. 

Working Relationships 

• Product Management 

• User Experience Design 

• Engineering 

• Data & Analytics 

• Business and Technology Leadership