Azure Senior Infrastructure Analyst

*Previous applicants who have not previously been successful for this role in the last 6 months are not eligible to apply on this occasion. *

West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today. The next stage in our technology ambition is focused around the concept of Synergy and delivering amazing User Experiences. This role will help focus and shape our path in the Synergy strategy around our Platform for Future – and thus drive real-world impact on policing technology, therefore allowing us to excel at our vision; to prevent crime, protect the public and help those in need.

The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.

The Cloud Services Team is responsible for managing the force’s Office 365 and Azure provisions.
The post holder will report directly into the Cloud Services Team Manager but will be expected to work without direct supervision and will be required to make decisions.

Key Responsibilities:

• Provide specialist technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s Cloud Technologies mainly Microsoft 365 and Azure Technologies
• Provide specialist technical skills and knowledge in Azure, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
• Provide specialist technical skills and knowledge to support and maintain Microsoft 365, Including Teams, OneDrive, Exchange Online, SharePoint.
• Provide specialist technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
• Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgment to make decisions when solutions are not obvious;
  Essential:
• Knowledge of Cloud Technologies relating to the Azure Stack, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
• Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level Including Entra ID, Teams, OneDrive, Exchange Online, SharePoint
• Demonstratable Experience in Cloud Security Products Such as Defender and ATP
• Demonstrate experience in supporting Windows Technologies including Windows Server, Active directory, Group Policy and DNS.

Desirable Skills:

• Experience in Managing Devices in Microsoft InTune (Endpoint Manager), with prior knowledge of SCCM
• Experience in Identity Management solutions, such as SailPoint
• Understanding of ITIL framework;

Vetting Checks - You must successfully complete the required level of Management vetting and Security (Delete as appropriate) clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.

Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test.

Hours: This is a full-time position working between core hours of 08:00 to 16:00, Monday to Friday. The role is hybrid working with 60% of working days on-site.

Interview: TBC

Contact: For further information email careers@westmidlands.police.uk

IT&D-Design

West Midlands Police is the second-largest police force in England, serving more than 2.9 million people across Birmingham, Coventry, Wolverhampton, Dudley, Sandwell, Solihull and Walsall. Every day, our people work together to keep our communities safe, protect vulnerable people, prevent crime and bring offenders to justice.

We answer more than 2,000 emergency calls every day and provide policing 24 hours a day, 365 days a year. Whether responding to emergencies, supporting victims, investigating crime or working behind the scenes, every role plays a vital part in delivering an outstanding service to the public.

We're proud of the progress we've made in reducing crime, improving emergency response times and increasing arrest rates. These achievements are only possible because of the dedication, professionalism and expertise of our officers, staff and volunteers. As we continue to transform the way we police, we're looking for talented people who are committed to making a real difference.

Why Join West Midlands Police?

A career with West Midlands Police is about more than a job, it's an opportunity to have a meaningful impact on the lives of millions of people. Whatever your role, you'll contribute to keeping our communities safe while developing your own skills and career.

When you join us, you'll benefit from:

• Meaningful work that makes a difference every day.
• A diverse range of career opportunities across policing and professional support services.
• High-quality training, development and opportunities to progress.
• A supportive and inclusive working environment where everyone is encouraged to achieve their potential.
• Competitive pay, generous annual leave, excellent pension arrangements and a wide range of employee benefits.
• The opportunity to work alongside dedicated colleagues who share a common purpose.

Our Commitment to Inclusion

We believe that a diverse workforce helps us better understand and serve the communities we protect. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

As a Disability Confident Leader, the highest level of the Government's Disability Confident scheme, we are committed to removing barriers to employment and supporting disabled applicants and employees throughout their careers. Through our Disability Confident Interview Scheme, applicants who declare a disability and meet the essential criteria for a role will normally be offered an interview, subject to the scheme's terms and any recruitment constraints.

Our Diversity and Inclusion Vision is to maximise the potential of people from all backgrounds through a culture of fairness, respect and inclusion, enabling us to deliver the best possible service to our communities.

Professional Standards

Working in policing is a position of trust. Our officers and staff are expected to demonstrate the highest standards of integrity, professionalism and accountability. Successful applicants will be subject to appropriate vetting and are expected to uphold the ethical standards and responsibilities that come with serving the public.

Recruitment and the Use of AI

We recognise that many candidates use AI tools to support activities such as proofreading and improving the presentation of written applications. This is acceptable, provided the content you submit accurately reflects your own knowledge, skills and experience.

Applications must be your own work. Any evidence of plagiarism, false or misleading information, or the inappropriate use of AI during assessments or selection activities where it is not permitted may result in your application being rejected.

Benefits

We know that supporting our people is essential to delivering the best service to our communities. That's why we offer a comprehensive range of employee benefits, wellbeing support and development opportunities to help you thrive throughout your career.

Visit our Benefits page to find out more about the rewards and support available when you join West Midlands Police.