Bilingual Call Centre Agent

Brink's Canada

Toronto, ON, Canada2w ago

Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.

Key details

Location
Toronto, ON, Canada
Work style
Onsite
Level
Mid level
Job type
Full-time
Experience
2–5 yrs
Function
Customer success & Support
Focus area
other
Posted
2w ago

Skills

customer servicetechnical supporttroubleshooting

About the role

About the job

About the Role

The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

SCHEDULE

Sunday–Thursday

  • 15:00–23:00, with flexibility to provide overnight coverage as required

Key Responsibilities

  • Respond to internal and external customer inquiries via phone and email
  • Provide support related to Brink’s products and services
  • Troubleshoot technical issues impacting customers and crew members
  • Collaborate with internal departments to ensure timely resolution of customer concerns
  • Follow established processes to diagnose issues and identify appropriate solutions
  • Generate and distribute operational reports throughout the day
  • Support ad hoc projects and serve as a key contact for customer communications
  • Deliver a professional, positive, and efficient customer experience

Required Qualifications

We're looking for candidates who have:

  • A passion for delivering exceptional customer service
  • Fluency in English and French (spoken and written)
  • Minimum 2 years of experience in:
    • Call Centre environments
    • Customer Service roles
    • Help Desk or Technical Support positions
  • Strong problem-solving and troubleshooting skills
  • Ability to remain calm and effective under pressure
  • Ability to manage multiple priorities and quickly adapt between:
    • Technical support inquiries
    • Billing-related concerns
    • Phone and email communications
  • Excellent verbal and written communication skills
  • Strong computer and technology skills
  • A positive, collaborative, team-first mindset
  • A continuous improvement approach with a willingness to suggest process enhancements

    Nice to Have Qualifications:
  • Experience working within the transportation/security industry

Qualifications

Get jobs like this as soon as they're posted

JobSuited checks company career sites all day and ranks every opening against your profile. Free to join.

Create a free account