Business Analyst MX Global

Job Description

Your Mission

As a Business Analyst in the Marketplace Experience team, you will sit close to the core of how the marketplace performs, turning operational friction into measurable business impact. Over your first 12–18 months you will own the analysis, trackers and dashboards that measure Marketplace Experience performance for a region, helping Regional Performance Leads and local teams reduce experience-driven value loss and cost-to-serve while protecting retention. You won't just report performance; you will help shape it.

The Journey

• Own the analysis, trackers and dashboards that measure Marketplace Experience performance for a region.

• Surface where value is lost (volumes, retention, cost-to-serve) and flag anomalies to the Regional Performance Lead.

• Drive progress on the region's defined focus areas under the guidance of the Regional Performance Lead.

• Turn data into structured insights that support prioritization and trade-off decisions (cost vs. retention).

• Partner cross-functionally with Regional Performance Leads, Regional/Local Heads of Ops, HQ teams (Refunds & Compensations, Customer/Rider/Vendor support verticals) and other Business Analysts.

• Meet local/regional managers' day-to-day data needs efficiently, keeping a clear status of backlog and delivery expectations.

Qualifications

What You Will Bring to the Ride

• Bachelor's in Engineering, Maths/Physics, Economics or another quantitative field.

• 1–2 years of experience working on analytics in a similar/relevant industry.

• Demonstrated proficiency in SQL and Excel.

• Strong strategic vision and business mindset, with excellent problem-solving and analytical skills.

• Good communication skills and the ability to outline data insights to senior stakeholders.

• Itchy feet and a continuous drive to learn across different projects.

• Professional English.

• Nice to have: project management skills, consulting experience, Python.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.