Business Operation Lead
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
Key details
- Location
- Hsinchu, Taiwan
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 7–10 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 4d ago
Skills
About the role
【Main Task】
1. Business Process Design & Transformation
• Support NextGen CRM (Salesforce) and S/4HANA implementation projects from a business process perspective.
• Analyze current business workflows and identify opportunities for process optimization and standardization.
• Collaborate with business stakeholders to define future operating models and system requirements.
• Assist in documenting business processes, SOPs, work instructions, and governance guidelines.
2. Cross-functional Project Coordination
• Coordinate project activities among HQ, Regional Teams, IT, Sales, Finance, Logistics, SCM, and Customer Service functions.
• Track project milestones, deliverables, dependencies, and key risks.
• Facilitate workshops, project meetings, requirement discussions, and issue resolution sessions.
• Consolidate business requirements and ensure alignment between global standards and local business needs.
• Support management reporting and project progress communication.
3. Testing & Change Management
• Plan and coordinate User Acceptance Testing (UAT) activities.
• Prepare test scenarios, test scripts, and testing documentation.
• Coordinate defect tracking, issue follow-up, and validation activities.
• Support end-user training and system adoption programs.
4. Data Analytics & Business Insights
• Analyze business performance data and operational KPIs.
• Prepare management reports, dashboards, and executive-level presentations.
• Monitor business trends and identify opportunities for process improvement.
• Support data validation, master data governance, and reporting accuracy during transformation projects.
【Experience】
• 7+ years in Order management, logistics, SCM or customer service, ERP/CRM project experience
• Experience in team leadership or project coordination
• Order-to-Cash process knowledge
• Understanding of logistic operations
• Familiar with UAT and testing activities
【Other skills】
• Strong written and spoken English (TOEIC 700+)
• Experience working with global or regional teams
Your ZEISS Recruiting Team
Get jobs like this as soon as they're posted
JobSuited checks company career sites all day and ranks every opening against your profile. Free to join.