Business Services Specialist

The Texas Department of Transportation is seeking a qualified candidate to provide technical and operational support. The ideal candidate will possess strong critical thinking, organizational, and Microsoft Office, specifically Excel skills.

The Texas Department of Transportation is seeking a qualified candidate to provide technical and operational support. The ideal candidate will possess strong critical thinking, organizational, and Microsoft Office, specifically Excel skills.

Stassney Hq - Main (SHQMAIN)
6230 East Stassney Lane
Austin, 78744

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package
To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package
To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Provides technical and business services support to include informational, office, and operational services support.

Essential Duties:

• Maintains and updates job aids, presentations, and other educational and informational materials on a quarterly basis or in coordination with policy, procedure, or system changes; monitors Internet/intranet content to include hyperlink testing and coordinates with publication of updates as required.

• Coordinates records retention activities such as identifying records retention requirements and the appropriate disposition and handling records in accordance with state of Texas laws and rules, submitting the division's annual file plans in compliance with Department practices and policies, and responding to records retention-related questions.

• Manages the division's assets to include coordinating the disposition of surplus property, facilitating asset transfers and returns, conducting annual inventory reviews, and updating and maintaining the system with the asset's status.

• Coordinates the division's purchase process to include initiating, monitoring, and confirming the commodity/service status, to include validating the purchase has been received and meets standards; working with vendors and the Procurement Division as needed to ensure invoicing requirements are met; assisting recipients if the service or commodity does not meet the PO requirements, and updating the system to ensure prompt processing and payment.

• Leads Stretch and Flex exercises and takes and distributes notes for meetings.

• Attends work in accordance with established schedule and communicates with immediate supervisor on deviations in a timely manner.

• Attends regular team meetings, to include attendance and active participation in mandatory section meetings.

• Attends miscellaneous meetings, to include meetings with customers, upon request.

• Completes mandatory training with established timeframe.

• Meets project and response deadlines.

• Coordinates travel services in accordance with the state of Texas and Department laws and rules, to include making travel arrangements, securing transportation and lodging services, assisting employees in submitting expense reports for travel reimbursement; and responding to travel-related policy and procedure questions.

• Publishes, maintains and coordinates the division's Intranet main page and subsites content, to include but not limited to procedures, announcements, and electronic forms; coordinates changes to the division's content on the Department's public-facing Internet site; and serving as a subject matter expert on accessibility requirements.

• Performs business operations services such as business continuity practices and issuing Veoci notifications.

• Performs office support services such as mail handling to include collecting, opening, sorting, and distributing incoming mail and processing outgoing mail; maintaining general office areas with office supplies, submitting facility maintenance/repair tickets, and coordinating confidential bin replacements.

• Performs other duties as assigned, to include but not limited to, serving as first-level technical support responsible for submitting and tracking tickets for malfunctioning hardware, and communication tools used by the division.

Provides technical and business services support to include informational, office, and operational services support.

Essential Duties:

• Maintains and updates job aids, presentations, and other educational and informational materials on a quarterly basis or in coordination with policy, procedure, or system changes; monitors Internet/intranet content to include hyperlink testing and coordinates with publication of updates as required.

• Coordinates records retention activities such as identifying records retention requirements and the appropriate disposition and handling records in accordance with state of Texas laws and rules, submitting the division's annual file plans in compliance with Department practices and policies, and responding to records retention-related questions.

• Manages the division's assets to include coordinating the disposition of surplus property, facilitating asset transfers and returns, conducting annual inventory reviews, and updating and maintaining the system with the asset's status.

• Coordinates the division's purchase process to include initiating, monitoring, and confirming the commodity/service status, to include validating the purchase has been received and meets standards; working with vendors and the Procurement Division as needed to ensure invoicing requirements are met; assisting recipients if the service or commodity does not meet the PO requirements, and updating the system to ensure prompt processing and payment.

• Leads Stretch and Flex exercises and takes and distributes notes for meetings.

• Attends work in accordance with established schedule and communicates with immediate supervisor on deviations in a timely manner.

• Attends regular team meetings, to include attendance and active participation in mandatory section meetings.

• Attends miscellaneous meetings, to include meetings with customers, upon request.

• Completes mandatory training with established timeframe.

• Meets project and response deadlines.

• Coordinates travel services in accordance with the state of Texas and Department laws and rules, to include making travel arrangements, securing transportation and lodging services, assisting employees in submitting expense reports for travel reimbursement; and responding to travel-related policy and procedure questions.

• Publishes, maintains and coordinates the division's Intranet main page and subsites content, to include but not limited to procedures, announcements, and electronic forms; coordinates changes to the division's content on the Department's public-facing Internet site; and serving as a subject matter expert on accessibility requirements.

• Performs business operations services such as business continuity practices and issuing Veoci notifications.

• Performs office support services such as mail handling to include collecting, opening, sorting, and distributing incoming mail and processing outgoing mail; maintaining general office areas with office supplies, submitting facility maintenance/repair tickets, and coordinating confidential bin replacements.

• Performs other duties as assigned, to include but not limited to, serving as first-level technical support responsible for submitting and tracking tickets for malfunctioning hardware, and communication tools used by the division.

Minimum Qualifications:

Education: Bachelor's Degree in in any discipline. Relevant experience may be substituted for education on a year per year basis. Substitutions for Minimum Qualifications

Experience: 1 year business operations, communications, informational, or related experience. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.

Licenses and Certifications: Valid driver’s license. This position requires driving a state vehicle.

Competencies:

Considerable knowledge of:

• Business procedures

• HTML and online publishing

Proficient skill in:

• Using a computer and applicable software, specifically Microsoft Excel

• Organizing and maintaining information

Ability to:

• Communicate effectively

• Compose usable content for the Web

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools

• Sitting-prolonged periods of time

• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

• Repetitive Motion-substantial movement of the wrists. hands, and/or fingers

Conditions of Employment:
Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

Minimum Qualifications:

Education: Bachelor's Degree in in any discipline. Relevant experience may be substituted for education on a year per year basis. Substitutions for Minimum Qualifications

Experience: 1 year business operations, communications, informational, or related experience. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.

Licenses and Certifications: Valid driver’s license. This position requires driving a state vehicle.

Competencies:

Considerable knowledge of:

• Business procedures

• HTML and online publishing

Proficient skill in:

• Using a computer and applicable software, specifically Microsoft Excel

• Organizing and maintaining information

Ability to:

• Communicate effectively

• Compose usable content for the Web

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools

• Sitting-prolonged periods of time

• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

• Repetitive Motion-substantial movement of the wrists. hands, and/or fingers

Conditions of Employment:
Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click