Call Center Agent
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Key details
- Location
- Santiago de Querétaro, Mexico
- Work style
- Onsite
- Level
- Mid level
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
Eaton’s Corporate Sector division is currently seeking a Call Center Agent.
What you’ll do:
Job summary
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.
Job responsibilities
A. Fulfill order management related activities for distributors.
B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement).
C. Identify and implement process improvements.
D. Maintain daily usage of the Customer 360 tool.
E. Change notice management.
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations.
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail.
H. Proven analytical and critical thinking skills.
I. Ability to constructively manage conflicts and discrepancies towards positive resolution.
J. Prioritizing customer demand to assist with improved product flow.
K. Work with finance team to resolve customer credit requests.
Qualifications:
Education level required
Bachelor degree necessary.
#LI-MB2
Years and area of experience required
Minimum customer interaction experience (2 years)
Skills:
Technical knowledge
Knowledge of CRM software and SAP
Strong knowledge of Microsoft Office (word, excel, email, internet)
Strong listen, written and verbal communication skills
Knowledge of Vista, VOTW and Mentor software
High Ability to speak, write, and read English – Fully bilingual
Soft skills
Drive for results
Makes Decisions & Solves Problems
Demonstrates a Collaborative Style
Promotes and Champions Change
Business Acumen
Pursues personal development
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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