Call Center Agent

Call Center Agent Job Responsibilities:

• Obtains client information by answering telephone calls & answering (live chat) as per company policy.
• Informs clients by explaining procedures, answering questions & providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Answer incoming calls and respond to customer’s (live chat)
• Management and resolving customer complaints
• Identify and escalate issues to supervisors
• Research, identify, and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures
• Complete call logs and reports

Call Center Agent Qualifications / Skills:

• Strong verbal communication
• Phone skills
• Listening
• Data entry skills
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

9 working hrs. a day.

6 days a week.