Call Center Rep I (full-time)

Description

PAY GRADE: 19N

PAY RANGE: $19.07 - $29.59/hour

DEPARTMENT: Branch Operations

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central California Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers an employer contribution of 6% to 401k as well as a competitive benefits package.

The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry.

Responsibilities of the position include:

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled professionally and accurately.
• Maintain knowledgeable of credit union products and services

Requirements

Requirements of the position include:

• A positive, upbeat attitude that affects members and teammates alike
• Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods.
• Previous customer service experience
• Desire to provide outstanding member service
• Ability to respond and assist customers with inquiries and/or problem resolution
• Ability to work effectively as a team member
• Strong communication and active listening skills
• Dependable (arrive to work on time as scheduled)
• Spanish speaking a plus
• Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.