CAMP Care Coordinator/Patient Navigator

Job Summary:

The Colorado Adolescent Maternity Program (CAMP) Care Coordinator / Patient Navigator serves as a primary point of contact for patients regarding program logistics, appointments, referrals, and navigation needs. The coordinator helps patients complete the practical steps needed to access recommended services, provides information about established community and health-system resources using program-approved pathways, and communicates with patients by telephone, electronic health record messaging, and other approved systems. Communication is trauma-informed, culturally responsive, and patient-centered. Clinical, psychosocial, safety, financial, housing, legal, child welfare, or other complex concerns are promptly escalated to the appropriate social worker, behavioral health clinician, medical provider, or other licensed professional.

The CAMP Care Coordinator / Patient Navigator manages the scheduling, referral, and administrative processes that support continuity of care. Responsibilities include monitoring referrals through established workflows; assisting patients with scheduling and rescheduling; tracking connection to referred services; proactively following up on stalled processes or outstanding tasks; and maintaining accurate referral records, patient lists, program databases, and electronic health record documentation. The coordinator also supports routine administrative paperwork and referrals routes documents to clinicians or providers for clinical completion, and sends required questionnaires, screening tools, or electronic forms according to program procedures.

The CAMP Care Coordinator / Patient Navigator works closely with the interdisciplinary team to support implementation of established care plans and effective program operations. Responsibilities include participating in team meetings, huddles, and case reviews; tracking operational follow-up items; communicating non-clinical updates related to patient engagement and care coordination; maintaining current program resource information; tracking program metrics and outreach activity; assisting with routine reports and standard operating procedures; supporting connection to community referrals; and identifying recurring workflow or access barriers for program leadership. The role also coordinates logistics for the monthly program baby shower, including event preparation, organization of baby supplies, and pickup and drop-off of supplies using reliable personal transportation. Please note that this position is related to UPL funding. If UPL funding goes away, this role would need to be reassessed.

Duties:

Care Coordination: 60%

• Acts as the primary point of contact for patients.

• Assist patients in accessing recommended services.

• Provides community resources to patients; collaborates with an interdisciplinary team including social work, behavioral health clinicians, medical providers, and/or other licensed professionals.

Operations: 20%

• Monitors referrals and processes referrals through established pathways.

• Scheduling and rescheduling patients.

• Tracking patient referrals to community resources.

• Maintaining accurate referral records and patient lists.

• Maintaining program database including but not limited to entering data.

• Monitor documentation in the electronic health record.

• Completion and routing of administrative paperwork to interdisciplinary team members.

Administrative: 20%

• Participation in team meetings, huddles, and case reviews.

• Tracking of follow-up items from meetings.

• Maintaining programmatic resource information.

• Tracking program metrics.

• Tracking outreach activities.

• Assisting with routine reporting.

• Coordination of monthly event(s) to include but not limited to event preparation, organizing supplies, transportation of supplies to and from event.

Work Location:

Hybrid – this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.

Why Join Us:

The Department of Obstetrics and Gynecology provides a full spectrum of clinical care for women of all ages, participate in research, and provide education to students and residents. The Department of Obstetrics and Gynecology is dedicated to serving the women of Colorado and the surrounding states; excelling in the education of medical students and residents, delivering comprehensive patient care; and participating in research into areas of women's health. Our vision is to optimize the health and well-being of women across their lifespan by utilizing our unique strength.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• High school diploma or GED

• Two (2) years of patient/client-facing experience in a healthcare, behavioral health, community health, or human-services setting.

  • Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bachelor's degree in psychology, public health, human services, health care administration, social sciences, or a related field.

• Experience working in integrated behavioral health, primary care, obstetrics, pediatrics, women’s health, reproductive health, or another interdisciplinary medical setting.

• Experience with patient navigation, referral coordination, care coordination, or systems navigation.

• Experience working with pregnant or parenting adolescents and/or patients experiencing barriers to health care access.

• Experience managing sensitive and confidential information.

• Experience working with Epic or another electronic medical record system.