Cascade Dining Room Host

Description

Greet and seat guests in a timely fashion, knowledge of server’s ability to receive another table, assist flow of Cascade Dining Room in order to provide outstanding guest service.

Requirements

· Greet & seat guests, inform guest of servers name, distribute menu and wine lists, pull out guest's chair when appropriate.

· Assist guests with creating and updating reservations.

· Possess complete knowledge of CDR operations.

· Know and follow all CDR guidelines and policies set forth in CDR training manual.

· Follow OLCC and proper food handling guidelines to ensure a safe and sanitary environment.

· Use discretion on appropriate music choices for meal periods.

· Ensure CDR is organized and stocked at end of each shift.

· Answer phone and check CDR messages.

· Ensure menus are clean and updated.

· Assist in maintaining service bar including but not limited to cleaning and stocking.

· Follow proper cash handling procedures accurately and efficiently.

· Provide a smooth flow in CDR by proper and timely seating of guests, being aware of Server’s ability to receive another table, communicating with Servers.

· Provide quality bussing and expediting service as needed.

· Communicate employee issues, guest issues and day-to-day information with CDR Managers, Hosts and F&B Director.

· Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace

· Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.

· Present a professional, quality image at all times.

· Exercising sound judgment and awareness regarding language, behavior, and dress and grooming.

· Regular and reliable attendance.

QUALIFICATIONS:

• Must have service oriented personality.
• Must be detail oriented with the ability to set and meet high customer service standards.
• Must use proper etiquette while conversing with guests.
• Must have detailed knowledge of all buffet menu offerings.
• Must be proficient in up-selling products and services.
• Must know and follow all proper service procedures.
• Must know and follow all proper reservation procedures.
• Must have valid OLCC and Oregon Food Handlers permits.

PHYSICAL REQUIREMENTS:

• Must be able to lift 40 lbs.
• Must be flexible and capable of bending, twisting and kneeling.
• Must be able to work in tight space with balance and poise.
• Must be able to work on feet, stand and walk for up to 8 hrs at a time.
• Must be able to keep up with the pace of the department demands of the position.