Castle Rock Water - Meter Services Supervisor

This posting will remain open continuously until filled.

The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Working for the Town of Castle Rock includes:

• The opportunity to make a difference in our community
• Career Advancement Programs
• Employee well-being program
• Competitive total compensation with an excellent benefits package
• Free membership to the MAC or Recreation Center
• Public Service Student Loan Forgiveness eligible employer

About Castle Rock Water:
You can’t live without water, and Castle Rock Water can’t function without great employees. We’re on the lookout for talented individuals who are seeking a place to be valued and make a difference.

Castle Rock Water provides drinking water, sanitary sewer, and storm drainage systems for the Town of Castle Rock’s more than 80,000 residents and businesses. The Town is one of the fastest-growing and most sought-after communities in Colorado and it’s consistently ranked among the best and safest places to live in the State.

Castle Rock Water is a national leader in the water industry, recently expanding its infrastructure to accommodate reuse water, implementing progressive conservation measures and implementing legacy stormwater projects. Whether managing water treatment at the award-winning plant, maintaining the $730 million in infrastructure, or ensuring and protecting long-term water, Castle Rock Water has many opportunities available to learn and grow with the organization.

Essential Duties & Responsibilities:

• Supervises meter services staff. Duties include training, assigning, coaching, reviewing, planning and scheduling work of others. Makes hiring recommendations, prepares annual employee performance evaluations; recommends promotions and salary increases for staff.
• Monitors quality of work and provides leadership in developing customer relationships and ensures monthly service levels are achieved. Responsible for cross-training staff to ensure adequate work coverage. Prepares and maintains records and reports on work activities and equipment.
• Serves as project leader for long term and on-going projects related to future water delivery to Town customers. Serves as technical lead to maximize staff efficiency and effectiveness.
• Assists with development and justification of Meter Services budget, monitors funds and recommends expenditures and adjustments as necessary. Evaluates equipment needs, and performs functions related to purchasing.
• Supervises operations of the meter services section including meter reading, testing, repair, installation and maintenance of the Town’s metered accounts. Coordinates preventive maintenance programs.
• Monitors and maintains computerized meter reading equipment, including troubleshooting for software and hardware problems. Serves as project lead on evaluating new technology, testing various smart read systems and administering pilot programs.
• Ensures work orders are completed on a daily basis or reassigned if necessary. Responds to frequent and complex customer inquiries related to meter reads, water consumption, irrigation, and indoor and outdoor water leaks. May assist with meter reads.
• Prepares monthly reports identifying zero usage consumption, meter repairs, meter sets, shut-offs and miscellaneous data.
• Maintains inventory and manages assets through use of current computer system or via spreadsheet. Prepares analysis and recommends ongoing replacement plans and capital improvement programs.
• Supervises the functions related to the bulk water program including the issuance of permits for both station and hydrant accounts, maintenance of the infrastructure, backflow requirements and cross- connection compliance.
• Formulates an annual meter reading and billing schedule working in conjunction with the Billing Supervisor.
• Evaluates and recommends changes to systems, policies and procedures related to Meter Services activities.
• Responsible for ensuring employees understand and follow safety guidelines, Town Personnel Guidelines and Values. Provides technical guidance regarding the use of safety equipment in field operations.
• Responds to complex public inquiries and concerns related to meter infrastructure installation, repair, functionality and accuracy, and replacement. Fields customer inquiries related to private plumbing issues and emergency situations.
• Once a month on-call rotation in a supervisory capacity as part of the department on-call rotation program.
• Performs other duties as assigned or required.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED equivalent

Experience: At least four to five (4-5) years of public utility experience in meter services or field services which includes at least two (2) years of direct supervisory experience.

Licenses and/or Certifications Required:

• Valid Colorado driver's license required
• A valid Colorado Class B CDL with tanker endorsement or the ability to obtain within six (6) months from date of hire
• ABPA Backflow Tester Certification or approved equivalent; or the ability to obtain within one (1) year from date of hire
• Colorado Distribution and Collections I Certification or the ability to obtain within one (1) year from date of hire

Knowledge, Skills, and Abilities:

• Skill in supervising and directing the work of others. Ability to plan, organize, train, and supervise subordinates in a manner conducive to fully competent performance.
• Advanced knowledge and application of meter reading software programs.
• Extensive knowledge of water meter reading, installing, testing and repair.
• Knowledge of and ability to operate a variety of field equipment and hand tools, including hand held meter reading units and automatic meter reading systems.
• Knowledge of cross-connection and flow detection procedures and practices.
• Knowledge of the general connection, operation and cross-connection requirements for a bulk hydrant.
• Knowledge of supervisory principles and practices.
• Extensive interpersonal skills are required to respond to non-routine and/or technical questions and complaints.
• Ability to interact with co-workers, supervisors, contractors and the public in person and by phone. May be required to diffuse difficult or adversarial situations.
• Advanced knowledge and application of meter reading software programs.
• Knowledge of Microsoft Office applications.
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with other employees and the public.

Physical Demands:

• Moderate to heavy physical work to include lifting, carrying, pushing and/or pulling of objects and materials of 50 - 100 pounds
• Frequent performance of activities requiring a full range of body movement including climbing, balancing, stooping, kneeling/bending, crouching, crawling, and/or twisting
• Frequent hand/eye coordination to operate tools and electrical equipment as well as for driving equipment and vehicles
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works outdoors with exposure to all weather conditions
• Regular exposure to dust, noise, and chemicals

Equipment Used:

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Candidate must satisfactorily complete a driving record check and criminal background check prior to commencing employment.

The Town of Castle Rock is an Equal Opportunity Employer.