Claims Liaison

We're looking for a Claims Liaison to join the Auger family based at our state-of-the-art head office in Wallasey. This role is key in ensuring a smooth and empathetic customer journey through the claims process, while enabling our Claims Technicians to focus on technical casework.

We are recruiting across a range of teams, including:

• Premier Team – handling with high-net-worth claims.
• Subsidence Team – handling claims relating to subsidence.

 

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Starting Salary - £24,784.50
  
• Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time)
• 5.5% Pension Contribution 

Working Hours

• Full Time – 37.5hrs per week

Leave

• 22 Days Annual Leave + 8 Bank Holidays (Pro-rata dependent upon hours)
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

• Provide customer-focused support, acting as a key point of contact throughout the claim process
• Ensure claims progress smoothly by managing communications, updates, and expectations, delivering a high standard of customer care at all times
• Support the Claims team by handling non-technical tasks, inbound enquiries, and correspondence, enabling Claims Technicians to focus on technical assessments
  

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
• Highly organised, with strong attention to detail and the ability to keep records and correspondence up to date
• Able to manage a varied workload, prioritising tasks effectively to meet service level agreements
• A proactive team player who supports colleagues and contributes to a positive team environment
  

You'll be a great fit for Auger if:

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are looking for a stable place to build a long-term career
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information, please visit our website;

www.auger.co.uk