Client Services Associate

Job Title: Mailroom Associate 

Reports To: The Client Service Associate/Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

 

Job Overview: 

The Client Service Associate/Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner.  

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. 
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine. 
• Maintains records of receipt, mailing dates, and other required information. 
• Manages outgoing mail/package transactions. 
• Performs duties associated with shipping and receiving of materials. 
• Notifies employees upon receipt of inbound deliveries. 
• Distributes mail/packages to company personnel. 
• Acts as point of contact for company personnel on mail/package inquiries. 
• Submit work orders for certain requests. 
• Maintains the Business Service Center area in a neat and orderly fashion. 
• Monitors level of office supplies on the floor and replenishing and orders accordingly. 
• Proactively seeks out additional work during downtime. 
• Builds professional relationships with customers and other teams. 
• Maintains professionalism and composure when interacting with all employees. 
• Trains back-up and providing guidance on policies and procedures. 
• Determines what additional support is needed when handling sensitive inquiries. 
• Provides exceptional customer service to client. 
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. 

 

Competencies: 

• Strong verbal and written communication skills. 
• Excellent customer service skills.