Client Success Manager Trainee

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.

What you’ll do as the Client Success Manager Trainee

Employees employed in the role of Client Success Manager Trainee shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Order Fulfillment – Process orders and quotes in a timely and accurate manner.
• Relationship Building – Interact and build relationships with customers on a daily basis.
• Customer Service – Provide for Customer operational and reporting needs.
• Sourcing – Process, coordinate and manage to off catalog customer requests.
• Project Management – Conduct account planning and coordination of needs.
• A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.

Process   

List critical processes this individual will undertake to achieve targeted results.   

• Order Fulfillment – Process orders and quotes in a timely and accurate manner         
• Create quotes and orders flawlessly.
• Meet or exceed customer/contract SLAs on Quote delivery
• Meet or exceed customer/contract SLAs on Order placement
• Continuously monitor open orders and expedite where needed
• Provide comprehensive and timely communication to customers and Sales
• Relationship Building – Develop solid relationships with Zones customers.
• Interact with customers on a daily basis.
• Establish relationships with multiple people in multiple departments
• Constantly communicate outstanding orders, constraints and alternatives.
• Coordinate and encourage Zones team member interactions with accounts
• Customer Service – Provide for Customer operational and reporting needs.
• Provide proactive action to provide 5 star service.
• Have a complete understanding of the Zones Service Catalog