Client Support Specialist I

What You'll Do:

Drive Operational Excellence: Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time.
Maintain Data & Inventory Integrity: Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients.
Resolve Roadblocks: Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction.
Optimize Operations: Document process improvement opportunities with a focus on shortening the "time-to-first-placement" window for client accounts.
Support Team Success: Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment.

Who You Are:

• Collections Experienced: You bring prior experience in a collections environment and understand the operational nuances of the industry.
• Detail-Oriented & Analytical: You possess strong attention to detail, sharp critical thinking skills, and a knack for identifying and resolving discrepancies.
• A Skilled Communicator: You bring exceptional interpersonal and communication skills, enabling you to manage expectations and collaborate across cross-functional teams.
• A Problem Solver: You excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment.
• Customer-Centric: You hold a deep commitment to delivering best-in-class service and maintain a positive, team-oriented attitude.