Coffee Delivery Driver

Description

The Coffee Delivery Driver is responsible for delivering coffee products and supplies to assigned customer locations while providing an exceptional service experience. This role ensures customer coffee areas are fully stocked, clean, organized, and operating properly while maintaining accurate deliveries, proper product rotation, and clear communication with customers and the Seventh Wave team.

Primary Responsibilities

• Safely and efficiently complete assigned coffee delivery routes and customer stops each day.
• Deliver, stock, and merchandise coffee products, supplies, and related items according to Seventh Wave service standards.
• Maintain clean, organized, and inviting coffee stations, including coffee equipment, counters, condiment areas, cup stands, and surrounding service areas.
• Monitor inventory levels at customer locations and ensure products are properly rotated, fresh, and within expiration dates.
• Complete all required delivery and service documentation accurately, including Tangelo entries, route records, inventory updates, and truck inspections.
• Perform routine cleaning and basic maintenance of coffee equipment, including required rinses, cleaning cycles, filter changes, and other preventative maintenance.
• Identify basic equipment issues and perform troubleshooting within the scope of the role, escalating service needs when additional support is required.
• Build positive relationships with customers by providing friendly, responsive, and professional service.
• Communicate customer requests, concerns, equipment issues, missed deliveries, or other service needs promptly to the appropriate team members.
• Maintain timely and consistent communication with the Coffee Team through Slack and other company communication tools.
• Keep the assigned delivery vehicle clean, organized, stocked, and ready for daily route service.
• Complete required vehicle inspections and promptly report maintenance or safety concerns.
• Follow all company safety policies, driving requirements, and applicable DOT regulations.
• Perform other duties as assigned to support the Coffee Team and customer experience.

Requirements

• Education & Experience: High school diploma or GED required, with a minimum of one year of experience in a related field.
• Valid Driver's License: Must have a clean driving record and a valid driver's license.
• Tech-Savvy: Comfortable using technology for inventory management, reporting, and communication.
• Physical Stamina: Ability to lift and carry up to 50 pounds and perform physically demanding tasks.
• Customer Service: Strong interpersonal and communication skills with a customer-focused attitude.
• Attention to Detail: Excellent organizational skills and attention to detail to ensure accurate ordering and inventory management.
• Time Management: Ability to work independently, manage an assigned route, and stay on schedule throughout the day.
• Problem-Solving: Ability to perform basic coffee equipment troubleshooting, resolve customer concerns, and recognize when additional service support is needed.
• Self-Management & Accountability: Takes ownership of assigned accounts, manages responsibilities independently, follows through on commitments, and can be relied on to get the job done.