Consumer Processor

Description

*NOTE: This role is open to sit in any location across our footprint*

This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed.

Requirements

Job Responsibilities

Post Closing File Management

· Board loan to core system

· Fund loan as instructed on Closing Disclosure

· Deliver loan to investors

· Board participations to system when funding received from investors

· Track and update Final Title Policies

Application Processing

· Receive loan set up instructions

· Complete Loan Estimate and provide to client within required timeframe

· Order appraisals, title work, flood certification, mortgage insurance and verification as instructed on loan set-up sheet

· Process rate locks

.

Closing File Management

· Maintain file in anticipation of closing

· Communicate with Loan Officers, title companies, insurance companies as necessary

· Order Payoffs

· Prepare Closing Disclosure and ensure provided to client in required timeframe

· Prepare closing documents and print closing packages for loan officer/title companies

· Support Loan Officer during closing as needed

Miscellaneous Loan Processing Tasks

· Process unoriginated files (denials, withdrawals, etc.)

· Ensure appraisals are provided to customers

· Provide support to Loan Officers

· Complete Quality Control audits as requested from investors

Other Duties as Assigned.

Competencies Required

Adaptability – The degree to which one demonstrates openness to change and new ideas.

· Adjust to changing work requirements

· Respond to new situations

Initiative – The ability to perform job responsibilities independently and responsibly.

· Proactively complete tasks

· Solve problems

· Improve processes

· Enhance products

Attention To Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions.

· Consistency of work quality

· Compliance with standards, requirements, and expectations

· Tracking of numerical data and detailed organizational information

· Careful application of grammar, spelling, and punctuation rules.

Customer Relations-The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.

· Abide by established quality customer service levels

· Attentive to internal and external customer needs

Productivity-The level of work output or efficiency as compared to a standard or comparted to others.

· Uses time and resources well

· Meets established deadlines

Teamwork and Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment.

· Demonstrates sensitivity

· Promotes working together

· Provides support

· Respectful of others