Contact Center Manager

Description

Ready to be recognized and rewarded for your hard work?

At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter.

WIRENUT INVESTS IN YOU!

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You’ll Do

As a Contact Center Manager

• Hiring, coaching, and motivating contact center staff to ensure high-quality customer service with our call takers, dispatchers, permits coordinator, and customer enrichment specialist.
• Implementing strategies and technologies to improve the customer journey and satisfaction across all communication channels.
• Reviewing and holding contact center staff accountable to KPI's.
• Managing daily operations, including scheduling, supervising, and ensuring efficient workflows.
• Aligning contact center operations with overall business objectives and providing insights into customer needs to drive improvements.

Basic Requirements (Required Skills/ Experience):

• Customer service experience
• Goal oriented
• Strong leadership skills
• Ability to pass a background check and drug screening
• Adaptability to constantly changing business needs and additional responsibilities

Compensation: $60,000-75,000k/year

Benefits:

• Competitive Compensation – Paid Weekly
• Comprehensive Medical, Dental, and Vision Insurance
• PTO AND Sick time package
• 401(k) Plans
• Paid Holidays (Office Closed)
• Life Insurance
• Legal Shield
• Disability

Perks:

• WireNut gear!
• Company sponsored events
• Quarterly banquets
• Fun off-site events
• Company contests, and more!

Job Type: Full-Time