Coordinator II (226 Days)
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Key details
- Location
- Dallas, TX, United States
- Work style
- Onsite
- Level
- Mid level
- Experience
- 1–4 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3w ago
Skills
case managementcustomer servicemicrosoft office
About the role
- Conduct research and investigative interviews concerning compliance reviews and allegations of violations of District policy; coordinate with Distinct departments related to donations presented to the Board of Trustees; and preserve documentation in accordance with document retention guidance.
- Participate in strategic planning sessions, providing input and support to leadership in achieving district goals; assist the Executive Director, senior staff, and investigators in the closure of investigations; and conduct site visits as necessary for compliance reviews and investigations.
- Maintain Case Management System (CMS) by tracking and monitoring AI and Full Investigation (FI) cases to ensure all cases are consistent and have required documents; assist with conducting data analyses using available software as needed.
- Understands District data management systems and is able to collect, organize and run analytics needed for reports
- Prepare memorandum of investigation (MOI), executive summaries, and report of investigation (ROI) for AI and FI cases; coordinate and monitor the administration of departmental programs and projects.
- Assist in responding to regulatory inquiries; exchange information with other PSO personnel, District personnel, or external counsel related to various routine compliance reviews
- Maintain an extensive community network and excellent community relations programs throughout the district and the public at large; coordinate and conduct meetings, sessions, seminars, orientations, and departmental training; keep abreast of technical, legislative, and professional trends and developments affecting the department’s target population.
- Research and analyze laws, regulations, policies, and precedent decisions to prepare for meetings and to determine conclusions; perform all other tasks and duties as assigned. Provide excellent customer service to employees by responding to telephone, email, and in-person inquiries to assist with Professional Standards Office-related topics, while remaining impartial and confidential.
- Conduct research and investigative interviews concerning compliance reviews and allegations of violations of District policy; coordinate with Distinct departments related to donations presented to the Board of Trustees; and preserve documentation in accordance with document retention guidance.
- Participate in strategic planning sessions, providing input and support to leadership in achieving district goals; assist the Executive Director, senior staff, and investigators in the closure of investigations; and conduct site visits as necessary for compliance reviews and investigations.
- Maintain Case Management System (CMS) by tracking and monitoring AI and Full Investigation (FI) cases to ensure all cases are consistent and have required documents; assist with conducting data analyses using available software as needed.
- Understands District data management systems and is able to collect, organize and run analytics needed for reports
- Prepare memorandum of investigation (MOI), executive summaries, and report of investigation (ROI) for AI and FI cases; coordinate and monitor the administration of departmental programs and projects.
- Assist in responding to regulatory inquiries; exchange information with other PSO personnel, District personnel, or external counsel related to various routine compliance reviews
- Maintain an extensive community network and excellent community relations programs throughout the district and the public at large; coordinate and conduct meetings, sessions, seminars, orientations, and departmental training; keep abreast of technical, legislative, and professional trends and developments affecting the department’s target population.
- Research and analyze laws, regulations, policies, and precedent decisions to prepare for meetings and to determine conclusions; perform all other tasks and duties as assigned. Provide excellent customer service to employees by responding to telephone, email, and in-person inquiries to assist with Professional Standards Office-related topics, while remaining impartial and confidential.
- Bachelor’s Degree from an accredited university in Human Resources, Business, Computer Science, or a related field.
- One (1) year of directly related experience or experience in some capacity of human resources, and/or an administrative investigative role.
- Demonstrated knowledge of the techniques, methods and procedures used in gathering information and evidence and conducting administrative investigations.
- Demonstrated ability to handle difficult situations firmly, courteously, tactfully and impartially.
- Working knowledge of Human Resources Information Systems.
- Ability to demonstrate a strategic, consultative approach to resolving HCM related issues.
- Proven ability to present a positive image for the district, maintain professional demeanor, provide effective customer service and make good decisions.
- Knowledge of current rules, policies, regulations, laws, principles, and practices related to human resources.
- Knowledge of federal, state, and local laws, ordinances, and policies. Knowledge of Texas
- Criminal Code of Procedure and Texas Penal Code preferred.
- Ability to safeguard sensitive and confidential information from intentional or unintentional disclosure.
- Ability to organize and coordinate multiple tasks and to work under time pressure to meet deadlines.
- Proven skills in using Microsoft Office Professional and other HR software.
- Ability to communicate clearly and effectively, both orally and written, at all levels including the Board.
- Ability to present a positive image for the department and organization.
- Proven strong customer service skills.
- Must possess exceptional writing skills, with the ability to clearly and concisely document findings, draft reports, and communicate complex compliance issues.
- Bachelor’s Degree from an accredited university in Human Resources, Business, Computer Science, or a related field.
- One (1) year of directly related experience or experience in some capacity of human resources, and/or an administrative investigative role.
- Demonstrated knowledge of the techniques, methods and procedures used in gathering information and evidence and conducting administrative investigations.
- Demonstrated ability to handle difficult situations firmly, courteously, tactfully and impartially.
- Working knowledge of Human Resources Information Systems.
- Ability to demonstrate a strategic, consultative approach to resolving HCM related issues.
- Proven ability to present a positive image for the district, maintain professional demeanor, provide effective customer service and make good decisions.
- Knowledge of current rules, policies, regulations, laws, principles, and practices related to human resources.
- Knowledge of federal, state, and local laws, ordinances, and policies. Knowledge of Texas
- Criminal Code of Procedure and Texas Penal Code preferred.
- Ability to safeguard sensitive and confidential information from intentional or unintentional disclosure.
- Ability to organize and coordinate multiple tasks and to work under time pressure to meet deadlines.
- Proven skills in using Microsoft Office Professional and other HR software.
- Ability to communicate clearly and effectively, both orally and written, at all levels including the Board.
- Ability to present a positive image for the department and organization.
- Proven strong customer service skills.
- Must possess exceptional writing skills, with the ability to clearly and concisely document findings, draft reports, and communicate complex compliance issues.
Professional Standards Office (8330)
9400 N. CENTRAL EXPRESSWAY
Dallas, 75231
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