Customer Communications Co-op
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Key details
- Location
- Boston, MA, United States
- Work style
- Onsite
- Level
- Intern
- Job type
- Full-time
- Function
- other
- Focus area
- other
- Posted
- 2d ago
Skills
About the role
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
About the Team:
The Customer Communications team drives growth, performance, and satisfaction by delivering content to clients through strategic communication channels to the right user at the right moment. This team is responsible for all client communications and content related to issues, product updates and performance, including email, in-application messaging and newsletters that reach our 200,000+ users. We support all types of customers, ranging from a one-doctor practice to a large, networked organization.
Responsibilities:
We’re looking for an energetic, motivated and detail-oriented individual to support the Customer Communications team at athenahealth in the communications we send to an audience that includes doctors, nurses, front-office staff, and billing staff. You must be an effective communicator, passionate about the customer experience, and ready to jump in and quickly familiarize yourself with complex products and services.
Support the Customer Marketing content team in proofreading content and copy for customer communications.
Coordinate and write recurring customer communications through collaboration with team members.
Support major change-management projects through content development and research.
Support collaboration with other internal teams on writing projects.
Qualifications:
Strong writing and communications skills; familiarity with AP Style a plus
Strong listening and monitoring skills
Solid project management skills and attention to detail, including the ability to juggle multiple projects at once
Ability to work independently and as part of a team
Ability to quickly learn systems and get up to speed on our products and services
Flexibility and willingness to take on new tasks and challenges
Expected Compensation
$0 - $0The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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