Customer Experience Expert

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Perm Part‑Time | $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact.

Our Tweed Heads Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Rostered Hours: Monday to Thursday, 9:00am–2:00pm (20hrs per week)

• Flexibility: You must be available to work some Fridays and Saturdays as required.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service

• Selling of Vehicle Accessory Products

• Greeting customers and visitors with a positive, helpful attitude

• Managing phone, email and in‑person enquiries

• Supporting the Service Centre Manager with daily operations

• Updating customers on repair lead times

• Conducting basic repair inspections on vehicles

• Educating customers on our full range of services

• Scheduling repair bookings and managing workflow

• Issuing invoices and raising job authorities

• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)

• Excellent verbal and written communication skills

• Professional presentation and a positive attitude

• Ability to problem‑solve and create customer‑focused solutions

• Strong time management and ability to prioritise in a busy environment

• Intermediate–advanced Microsoft Office skills

• Administration experience supporting daily operations

• Comfortable with sales and confident in educating customers on additional services

• A current driver’s licence (essential)

• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture

• Opportunities for growth and development

• Competitive hourly rate

• Reward & Recognition programs

• Work with a respected national brand

If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.