Customer Experience Officer

Are you passionate about connecting with your community and creating positive experiences? We are looking for a customer experience superstar to join our Balclutha Community Library Team.

This full-time role is varied and rewarding, with every day bringing new people, challenges and opportunities.

What You'll Do:

• Provide friendly, high-quality library services.
• Assist customers with a wide range of enquires and requests.
• Support customers with digital technology, troubleshooting problems and finding solutions.
• Contribute to library programmes and events to support life-long learning through digital inclusion, creativity and literacy.
• Help maintain a welcoming, safe and well-presented library environment.
• Work collaboratively with the wider library team to deliver great customer experiences.

What you will bring:

• A friendly, approachable and customer-focused attitude.
• Strong communication skills with the ability to connect with a wide range of people.
• Excellent organisation and attention to detail.

• A helpful and solutions-based mindset.
• Genuine interest in helping customers with the willingness to go the extra mile.
• Ability to remain calm under pressure when managing busy periods and changing priorities.

Why Join Us?

You’ll be part of a team that values collaboration, supports one another and takes pride in making a real difference in our community.

If you’re passionate about libraries and learning, this is just the job for you.

For further information about the role, please view the full job description via the following link: Customer Experience Officer - Vacancy Pack

This role will close on Wednesday 21 October 2026, but we will be assessing applications as they are received, so apply now!