Customer Relations Manager (Aircraft Maintenance) 1st Shift - Greensboro

What you will be doing as a Customer Relations Manager – Aircraft Maintenance:

In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.

Your responsibilities may include (but are not limited to):

• Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements

• Service Communication: Keep customers updated on their aircraft’s status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)

• Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer’s aircraft

• Service Center Marketing: Promote our Service Center’s capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience

• Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager

• Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently

• Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance eva