Customer Service Agent Scandinavia
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Key details
- Location
- Berlin, Germany
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 3–6 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2w ago
Skills
About the role
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!
We make the dream possible. Be part of our dream team!
What You’ll Do:
Professional advice and support for our customers via phone, email, and (video) chat
Processing orders, including all payment related topics, etc
Supporting customer for technical product and assembly questions.
Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
Coordinating and communicating with transport service providers to ensure smooth delivery processes.
Data maintenance and process optimization to increase efficiency and service quality.
What We’re Looking For:
Fluent in English and in any Scandinavian language to communicate confidently with our customers.
Experience in customer service (at least 3 years), ideally in e-commerce or a similar industry.
Strong communication skills, along with a solution-oriented and empathetic working style.
Enjoyment of working in a dynamic team and a strong customer service mindset.
Good self-organization and time management skills to work efficiently.
IT affinity and the ability to quickly adapt to new systems and tools.
Willingness to occasionally work evening and weekend shifts
Residence in Berlin
What we offer:
A dynamic international work environment in a rapidly growing company with many growth opportunities
Hybrid work model (80% on-site | 20% remote)
Employee events (summer party, Christmas party, after-work gatherings)
Access to the Corporate Benefits portal
Employee discounts on PERGOLUX products
Strong focus on professional development and skill-building
Employee pension plan
Bike Leasing benefit
Employee referral program
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our Linkedin page!
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