Customer Service Assistant 1 - Intermittent (Multiple Positions)

Lazarus 4 (MCDLZ4)
50 West Town Street
Columbus, 43215

THESE POSITIONS ARE INTERMITTENT & NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.

THESE POSITIONS ARE INTERMITTENT & NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.

What You Will Do at ODM:

*This position is currently remote (work from home) but may be subject to change to regular, in-office work*

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 1 - Intermittent (Multiple)

Job Overview:

The Customer Service Assistant duties include but are not limited to:

• Process provider enrollment and revalidation applications according to productivity standards.

• Monitor and track application statuses to ensure timely follow‑up and completion.

• Provide support to internal and external stakeholders

• Verify provider documentation for accuracy and completeness before processing.

• Update provider records in the enrollment system as needed.

• Maintain compliance with state and federal requirements and internal policies.

• Use designated communication tools such as Teams, the PE mailbox, and ServiceNow to assist with inquiries and create tickets.

• Participate in required meetings and assist with miscellaneous tasks as needed.

What You Will Do at ODM:

*This position is currently remote (work from home) but may be subject to change to regular, in-office work*

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 1 - Intermittent (Multiple)

Job Overview:

The Customer Service Assistant duties include but are not limited to:

• Process provider enrollment and revalidation applications according to productivity standards.

• Monitor and track application statuses to ensure timely follow‑up and completion.

• Provide support to internal and external stakeholders

• Verify provider documentation for accuracy and completeness before processing.

• Update provider records in the enrollment system as needed.

• Maintain compliance with state and federal requirements and internal policies.

• Use designated communication tools such as Teams, the PE mailbox, and ServiceNow to assist with inquiries and create tickets.

• Participate in required meetings and assist with miscellaneous tasks as needed.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave