Customer Service Assistant - VN

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a c$2 billion dollar business with over 5,000 associates

As part of our growth we are looking for a Customer Service Assistant in Ho Chi Minh City where you will be part of a global team fighting fraud and piracy!

Position Summary & Objective

The Customer Service Executive serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

• To respond and ensure customer enquiries and requests are addressed in a timely manner.
• To coordinate with the sales team, other departments, suppliers, and other ticket centers to ensure the print quality and customers’ requirements are met.
• To handle customer complaints according to the company procedures and service standard.
• To communicate with the sales team and key vendors regarding the latest development of the customer and to maintain updated customer profile information.
• To proactively share product/system knowledge gained through experience to improve quality.
• To prepare proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.
• To take orders, determine charges, and oversee billing or payments.
• To provide information about products and services and respond to questions and complaints professionally.
• Responsible for maintaining accurate records of all transactions made in connection with his/her work.

Position Qualifications

Education:

• Bachelor’s degree is desirable.

Experience:

• At least one year’s experience in a customer facing role.
• At least one year’s experience in the garment/textile/sportswear industry.

Certifications/Licenses:

• None.

Language Proficiency:

• Fluent in English.
• Foreign language proficiency by location.

Knowledge, Skills, and Abilities

• Customer/supplier liaising skills.
• Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.
• Understand customers’ needs and concerns to resolve the call as efficiently and effectively as possible.
• Respond to questions and complaints in a friendly and professional manner.
• Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.
• Able to analyze situations, investigate problems, and determine solutions.

Physical Characteristics and Demands

This role is sedentary in nature, you must be able to sit at a desk and use a computer for extended periods of time.

Travel Requirements

None

WHAT’S IN IT FOR YOU?

• Work for a market leading, established product company.
• Nice modern offices with great facilities.
• Health Insurance.
• 24 days holidays plus national holidays.
• Life Insurance.

Crane Authentication is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.