Customer Service II

Job Functions, Duties, Responsibilities and Position Qualifications:

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Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity is:

Location: El Paso, TX

Status: Full-Time

Shift: 1st

Benefit Eligible

In this role, you will:

• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Handles administrative duties that may include maintaining records.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.
• Courier duties to assist with logistics.
• Responsible for the transfer of reports, records, supplies, and medical specimens between the laboratory and the client’s office or between lab and hospital. 

All you need is:

• High School Diploma or equivalent
• Two years of experience in customer service and/or healthcare
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Valid Driver’s License in the state of employment.  Excellent driving record for the previous 3 year period.
• Minimum – four years driving experience with conventional vehicles (car, truck, and/or van).  Must not have had more than two moving violations within the past 36 months.
• Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

• Associate’s Degree
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Clinical Pathology Laboratories, Inc.

THIS IS A HYBRID POSITION THAT INCLUDES COVERING LOGISTICS WHEN NEEDED.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.