Customer Service Rep (02701) - 123 W Calhoun St

Domino's

Macomb, IL, United States1w ago

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Key details

Location
Macomb, IL, United States
Work style
Onsite
Level
Mid level
Job type
Full-time
Function
Customer success & Support
Focus area
other
Posted
1w ago

Skills

customer serviceorder processingpayment processingupselling

About the role

Job Description

Come Work for #1 Pizza Company in the world! Join our team, apply today!

As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through.

Responsibilities:

  • Provide friendly and attentive service to customers both over the phone and in-person.
  • Assist customers with placing orders, customizing pizzas, and answering menu questions.
  • Upsell additional menu items and promotions to enhance customer satisfaction.
  • Handle inquiries, concerns, and complaints with empathy and professionalism.
  • Accurately enter orders into the system and process payments.
  • Maintain cleanliness and organization within the store

Qualifications

Job Requirements:

  • A team player who is punctual and has a positive attitude!
  • A fun and friendly person, who is comfortable talking to customers.
  • Ability to work efficiently in a fast-paced environment.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
  • Excellent communication and interpersonal skills.
  • Flexibility to work evenings, weekends, and/or holidays.
  • You are at least 16 years of age.

Additional Information

Benefits:

  • A fun, rewarding and fast paced working environment
  • Full training with an industry leading brand
  • Health insurance
  • 401k
  • Excellent career with great opportunities for internal promotion.
  • Awesome discounts on Pizza!

All your information will be kept confidential according to EEO guidelines.

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