Customer Service Rep

Customer Service Rep

Req number:

R8774

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Customer Service Representative, you will answer incoming 800 helpline calls, transfer calls to volunteer counselors when available, perform data entry of client contacts, and handle clerical functions such as mailings and inventory.

Job Description

We are looking for a Customer Service Representative to answer incoming 800 helpline calls, transfer calls to volunteer counselors when available, perform data entry of client contacts, and handle clerical functions such as mailings and inventory. This position will be full-time contract and onsite.

What You’ll Do

• Answer 800 helpline calls in a timely manner and record Client Contact forms
• Forward calls to available volunteer counselors or provide counseling assistance when volunteers are unavailable
• Handle calls from counselors regarding availability and supplies
• Complete daily data entry, including Client Contacts
• Prepare labels, informational mailings, packets, and copies of SHIP information
• Monitor supply levels and notify the Office Manager when materials are low
• Put away deliveries and maintain an orderly work area
• Check voicemail for packet requests at least twice daily
• Forward callback messages to Volunteer Supervisors at the end of the day
• Assemble new counselor training materials
• Prepare presentation materials and supplies
• Perform other duties assigned by the Office Manager, including special mailings/emails, 800 message recordings, and updating lists
• Complete a 5-day training on health insurance for people with Medicare

What You’ll Need

Required:

• High School Diploma or GED
• 2 years of good communication skills experience
• 2 years of data entry experience
• Ability to work onsite in a call center environment taking inbound calls
• Clear BMV check in addition to the background check
• Ability to work a full-time schedule of 40 hours per week, 8:00 AM to 4:30 PM with a 30-minute lunch

Preferred:

• Additional education or related experience
• Call center experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

 

 

#DNP

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$14.17 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.