Customer Service Representative (CSR)
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Key details
- Location
- Columbus, OH, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 6d ago
Skills
About the role
James A Rhodes Office Tower 37 (JRST37)
30 East Broad Street
37th Floor
Columbus, 43215
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
Office of Workforce Development
The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD webpage.
What You Will Do
Work with a team to assist the Office of Workforce Development system users. The users include the public, local area, and State staff.
Assist customers and employers to navigate the OhioMeansJobs.com (OMJ) website.
Assist local area and state staff to navigate the Advancement through Resources, Information, and Employment Services (ARIES) System.
Report system and account issues using a formal reporting tool.
Review customers activities in the system to provide information to other parts of the agency.
Work with other staff to troubleshoot system and account issues.
Recommended Skills
Ability to learn and apply innovative technology in a fast-paced environment.
Customer service experience through technology (phone calls, chat and/or using a ticketing system).
Experience dealing with challenging customers while remaining professional.
Manage multiple priorities at the same time remaining calm.
Schedule: Full-time
Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location: Rhodes State Officer Tower - 30 E. Broad Street, 37th Fl., Columbus, OH 43215
Travel: Travel may be required to attend in person meetings.
PN(s): 20042352, 20036950
Office of Workforce Development
The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD webpage.
What You Will Do
Work with a team to assist the Office of Workforce Development system users. The users include the public, local area, and State staff.
Assist customers and employers to navigate the OhioMeansJobs.com (OMJ) website.
Assist local area and state staff to navigate the Advancement through Resources, Information, and Employment Services (ARIES) System.
Report system and account issues using a formal reporting tool.
Review customers activities in the system to provide information to other parts of the agency.
Work with other staff to troubleshoot system and account issues.
Recommended Skills
Ability to learn and apply innovative technology in a fast-paced environment.
Customer service experience through technology (phone calls, chat and/or using a ticketing system).
Experience dealing with challenging customers while remaining professional.
Manage multiple priorities at the same time remaining calm.
Schedule: Full-time
Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location: Rhodes State Officer Tower - 30 E. Broad Street, 37th Fl., Columbus, OH 43215
Travel: Travel may be required to attend in person meetings.
PN(s): 20042352, 20036950
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS)
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