Customer Service Representative Jr.
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Key details
- Location
- Ciudad General Escobedo, Mexico
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–4 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 5d ago
Skills
About the role
Job Description
Enter and accurately process customer orders through the relevant systems.
Provide timely updates and confirmation to customers regarding their orders.
Coordinate with sales, supply chain, and back-office teams to resolve any issues.
Monitor order status and manage pending orders effectively.
Address and resolve customer complaints promptly and professionally.
Qualifications
Bachelor’s degree in Business or a related field, or equivalent experience.
Minimum of 1 year of customer service experience, preferably in a manufacturing environment.
Proficiency in English and strong communication skills.
Detail-oriented with excellent problem-solving abilities.
Ability to work in a fast-paced environment and effectively prioritize tasks
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