Customer Service Representative

Description

Job Summary:

Maplevale Farms is looking for a dedicated Customer Service Representative to join our family. Our goal is to better our communities through customer service. This is a full time Sunday thru Thursday shift, 9am to 6pm. The Customer Service Representative will interact with the company’s customers by addressing inquiries and processing orders. *This postition will be relocating to Findley Lake NY in March of 2027. This position will be working out of the Falconer NY location until March 2027.

We offer:

• Medical, Dental, Vision, Life and Disability Insurance.
• Voluntary lines of insurance include supplemental and short and long term disability and whole life.
• 401k along with employer contributions and match.
• Profit Sharing
• Paid time off
• Paid holidays
• $18.00 per hour to start
• employee purchasing account
• Christmas club
• Flex Spending Account

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned including data entry for accounting.

Requirements

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software. Excel experience preferred.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• May be required to lift up to 15 pounds at times.

Supervisory Responsibilities:

• None