Customer Service Representative
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Key details
- Location
- Mississauga, ON, Canada
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
customer servicedata entryinvoicing
About the role
Duties/Responsibilities:
- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- Assume other duties as assigned.
- Required to work an assigned Saturday when needed.
Required Skills/Abilities:
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.
Education and Experience:
- High School graduate or equivalent
Essential Physical Demands/Work Environment:
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
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