customer service representative
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Key details
- Location
- Cairo, Egypt
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 3w ago
Skills
customer servicetechnical supporttroubleshooting
About the role
Job Description
- Provide professional technical support and troubleshooting to customers.
- Identify and resolve technical issues efficiently.
- Guide customers through solutions in a clear and friendly manner.
- Document customer interactions and reported issues accurately.
- Deliver an excellent customer experience while meeting performance standards.
- Work effectively in a fast-paced, team-oriented environment.
Qualifications
- Excellent English communication skills.
- Strong problem-solving and troubleshooting abilities.
- Good computer and technical skills.
- Customer-focused with a professional attitude.
- Ability to multitask and work under pressure.
- Willingness to work rotational shifts, including overnight shifts.
- Previous technical support or customer service experience is a plus, but not mandatory.
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