Customer Service Representative - UniFirst
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Key details
- Location
- Buffalo, NY, United States
- Work style
- Onsite
- Level
- Mid level
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.
What you’ll be doing:
-
Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
-
Provide excellent customer service to both customers and UniFirst personnel.
-
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
-
Partner and provide administrative support to UniFirst’s Sales Department.
-
Perform basic data entry and other administrative duties.
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.
What you’ll be doing:
-
Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
-
Provide excellent customer service to both customers and UniFirst personnel.
-
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
-
Partner and provide administrative support to UniFirst’s Sales Department.
-
Perform basic data entry and other administrative duties.
What we’re looking for:
2 years of Customer Service experience in an administrative setting is preferred.
Prior Accounts Receivable experience is highly encouraged.
High School diploma or GED equivalent is recommended.
Verbal & written communication skills: professional telephone and email etiquette.
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