Customer Solutions Representative 1 - Lansing, MI

We're Invested in You!

• Starting wage of $19.13 per hour
• Annual bonus
• Up to 15% 401(k) contribution with no matching strings attached
• 12 days (96 hours) of paid time off (PTO) within the first year
• Holiday pay
• Medical, dental, vision, life, short term and long-term disability coverage
• Safety and care for our employees are core values
• Ongoing training and career ladders for advancement 

Schedule:

• Monday to Friday 8:00am - 5:00pm

What You’ll Do:

Tier 1 – Level 1 (Entry-Level Support)

• Handle general payment-related inquiries and support customers with basic account questions.
• Direct calls to appropriate levels as needed.
• Assist customers with web portal and troubleshoot issues.
• Complete project work such as ACH failures, address verifications, and invoice rejections.
• Help with 30-day collections calls.
• Gain knowledge and understanding of Granger as a company, its history, & service offerings.

What We’re Looking For:

• High school diploma or general education degree (GED) required
• 2 years’ experience working in customer service or equivalent environment required  
• Strong Microsoft Office and 365   
• Bilingual experience is a plus 

• Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)