Customer Support Coordinator (Customer Facing)

Position Summary & Objective:

• To provide effective processing of all matters relating to customer support within the Customer Services department. Responsible for order administration, the prioritisation of orders and workloads and to be the key interface between the both Internal and External customers ensuring focus is made on OTD.

Essential Functions Performed by the Position:

• Process and acknowledge purchase orders received from customers, ensuring all orders and enquiries are dealt with in a timely and effective manner
• Get proficient on systems required to manage customer orders, integrating to other functions in the site structure.
• Work to delivery schedules and monitor the progress of orders to ensure delivery dates (OTD) are met.
• Process Sales orders where required and communicate with all relevant Internal departments ensuring full awareness within the Company.
• Ensure invoices and credit notes are raised in accordance with authorisation procedures.
• Provide cover and assistance to other members of the customer service & logistics team as and when required.
• Must be able to work to a shift pattern and be flexible when requested.
• Attend all required meetings.
• Provide relevant Daily, Weekly and Monthly reports as required.
• Attend such production, contract review or team meetings as required to ensure full and open communication.
• To facilitate, where applicable, such Divisional requirement for order processing which is intra-site.
• Ensures full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs.
• To understand the principles and comply with practices of the CBS (Crane Business System).
• Always act and behave in a way compliant with all Crane Authentication company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles.
• Check documentation received against materials held within the gatehouse
• Support customers during the collection of goods, ensuring all requirements are met efficiently and process customer payments in accordance with established procedures.
• Reconcile payments received during the day against materials exported from site and with Finance to ensure accuracy and completeness.
• Perform end-of-day reconciliation of all goods held within the gatehouse, updating Sage and Insight systems accurately to reflect transactions, collections, payments and inventory movements

Essential Skills, Qualifications and Experience:

• Be computer literate, ideally possess ECDL qualification
• Able to deal with multiple deadlines through planning skills
• Experience in data driven decision making
• Ability to organise and work with large amounts of information
• Ability to learn new systems in order to manage customer orders
• Proficiency in Microsoft Excel. Proficiency in other Microsoft Office products and scheduling software is an asset.
• Independent worker who is able to work well with minimal supervision
• A Level standard of education
• Previous experience of working in a fast moving and busy customer services environment preferred
• Knowledge and ability of handling customers and managing relations with an operational mindset
• Flexible in working approach
• Works accurately.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Our organisation values are:

• People Matter
• Do the Right Thing
• Trusted Partner
• Innovate for Growth
• Always Improving

Language Proficiency:

Fluent in English.

Working Hours and Conditions:

On-site.

Crane Authentication is an Equal Employment Opportunity organization. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Crane Authentication is committed to providing reasonable accommodations to individuals with disabilities.