Customs Operation Agent

Job Description

The Customs Operations Agent is responsible for coordinating and executing all operational activities related to customs clearance, port operations, cargo release, and transportation coordination. This role ensures the timely and compliant movement of shipments while maintaining excellent communication with carriers, ports, warehouses, customs authorities, and transportation providers. 

Key Responsibilities

• Coordinate and manage cargo routing and dispatch instructions for import and export shipments.
• Process and obtain delivery orders and port release documentation.
• Handle Bill of Lading (BL) release procedures, including obtaining required endorsements and carrier approvals (Visto Bueno).
• Coordinate and process Gate In operations and related terminal requirements.
• Schedule cargo pickup appointments and coordinate transportation services with trucking companies, warehouses, terminals, and ports.
• Arrange and manage extraordinary operational services when required.
• Coordinate empty container return appointments with designated depots and terminals.
• Submit payment requests and ensure invoice regularization and reconciliation within 48 hours of receipt.
• Maintain accurate operational records and update internal systems with shipment status and documentation.
• Monitor shipment milestones and proactively resolve operational issues that may impact service delivery.
• Ensure compliance with local customs regulations, company procedures, and operational standards.
• Support additional operational and administrative tasks as required by management.

Qualifications

• Minimum 1-3 years of experience in customs operations, freight forwarding, logistics, or port operations.
• Knowledge of customs clearance processes, shipping documentation, and import/export procedures.
• Experience coordinating with shipping lines, ports, warehouses, and transportation providers.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and meet operational deadlines.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!