Czech-speaking Emergency Call Center Agent (f/m/div.)

Job Description

• You work in our emergency call center and are the first point of contact in emergency situations, primarily in road traffic.

• You are responsible for receiving calls, as well as capturing and documenting the required information.

• You correspond with police and fire department dispatch centers and provide relevant data for necessary rescue measures.

• You support and reassure the affected individuals until the rescue services arrive

Qualifications

• Personality: Customer-oriented, empathetic, strong communicator, and responsible.

• Working Practice: Self-reliant, conscientious, structured, as well as service- and solution-oriented.

• Experience and Know-how: You are passionate about new technologies and customer service in the automotive sector. Furthermore, you are a quick learner and proficient in using information technology.

• Flexibility: Willingness to work in a 24/7 shift pattern.

• Languages: You speak Czech at a native level and also have a good command of English.

Additional Information

Have we sparked your interest? If so, we look forward to receiving your application!

Your contact person for questions regarding the application process:

Mr. Christoph Meier

Company Description

Would you like to turn your ideas into beneficial and meaningful technologies? Whether in the field of Mobility Solutions, Consumer Goods, Industrial Technology, or Energy and Building Technology – with us, you will improve the quality of life for people all over the world. Welcome to Bosch.

Bosch Service Solutions Magdeburg GmbH in Berlin is looking forward to your application!