Day Group Sales Associate

Job Title: Day Group Associate

Department: Sales

Reports to: Day Group Sales Manager

Responsible for managing incoming leads from day groups interested in visiting Camelback Resort’s waterparks, ski mountain, snowtubing hill, and Mountain Adventures throughout the year. Also responsible for securing group bookings and converting sales opportunities to help maximize resort revenue.

Key Responsibilities

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

• Maintain the standard of responding to all leads within a 24hour period.

• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies as a part of the sales team.

• Meet or exceed set goals.

• Assist in the preparation of required reports in a timely manner.

• Be familiar with all Hotel sales policies and selling techniques with an emphasis on maximizing admissions through-put and average ticket price.

• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

• Meet and greet onsite contacts.

• Develop networking opportunities through active participation in community and professional associations, activities and events.

• Build positive client relationships through professional interaction and engagement.

• Attend staff meetings, morning meetings and other meetings as requested.

• Perform all other duties as requested.

Qualifications & Requirements

• High school diploma or equivalent required.

• Previous customer service or guest service experience preferred.

• Basic math skills, including the ability to calculate totals, prices, and per-person costs accurately.

• Effective verbal and written communication skills, with the ability to communicate professionally with clients, guests, and team members.

• Strong customer service skills and a commitment to providing a positive guest experience.

• Ability to learn and communicate resort offerings, group packages, pricing, and sales policies to prospective clients.

• Strong telephone and email communication skills, with the ability to respond professionally to inquiries and follow up with prospective clients.

• Ability to accurately enter information, maintain records, and navigate computerized systems.

• Ability to identify client needs and recommend appropriate resort experiences, packages, and services.

• Ability to manage multiple priorities and navigate multiple systems in a fast-paced environment.

• Ability to work independently and collaboratively as part of a team.

• Ability to learn and follow all resort standards, policies, and procedures.

• Must be able to work in seasonal outdoor conditions and varying temperatures during the summer and winter.

Benefits/Perks:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.

• Paid Training to gain skills, knowledge, and experience for professional development.

• Not to be missed employee events throughout the season.

• Referral Bonuses – invite your friends to work with you!

• Competitive wages and advancement opportunities.

• Interact with people from all over the world!

• Next day pay, through PayActiv.

• Tuition Reimbursement*

• Medical, dental, vision insurance, 401K*

• Vacation and PTO*

*Full-Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.