Digital Solutions Specialist

Role Summary

As a Digital Solutions Specialist, you own the full customer journey — from initial engagement and sale through onboarding and successful platform adoption. You convert inbound leads and proactively engage prospects to promote POOLCORP's SaaS solutions — including our priority platform POOL360 Water Test, and guide those customers through configuration, training, and launch to ensure the platform is set up for long-term success. As a trusted advisor across both the sales and onboarding phases, you minimize friction, maximize satisfaction, and accelerate time-to-value. Your work directly drives new recurring revenue, expands the company's digital footprint, and fosters increased chemical and product sales through digital engagement.

Key Responsibilities

·        Respond to inbound lead inquiries via phone, email, and web channels in a timely and professional manner.

·        Qualify prospects to understand their needs, decision-making processes, and fit for the platform.

·        Conduct tailored virtual demos and presentations, highlighting solution benefits and use cases.

·        Manage the sales pipeline and document key interactions, opportunities, and customer feedback in CRM.

·        Meet or exceed individual sales targets and key performance metrics, including conversion rate and ARR generated.

·        Proactively follow up with leads and nurture relationships to drive deal progression and eliminate roadblocks.

·        Maintain up-to-date knowledge of industry trends, competitive offerings, and product updates.

·        Lead new client onboarding and solution configuration, remotely or onsite, across POOL360, POOL360 Water Test, and POOL360 Integrations — including new sub-platforms and third-party integrations as they are added to the POOL360 ecosystem, ensuring continued adoption as the platform evolves.

·        Develop training sessions and materials tailored to each customer's needs.

·        Resolve implementation and technical challenges, documenting and escalating as needed.

·        Track activation metrics and customer usage during onboarding.

·        Support and onboard customers on new sub-platforms and third-party software as they are integrated into the POOL360 ecosystem, ensuring continued adoption as the platform evolves.

·        Transition of customers to the support team upon successful implementation.

·        Other related responsibilities as assigned by Manager.

Core Competencies/Skills:

·        2+ years of experience in SaaS sales, onboarding, implementation, or technical account management (inside sales/telesales or B2B technology background preferred)

·        Proven track record in meeting/exceeding sales targets

·        Training/teaching skills for diverse audiences

·        Strong customer focus, consultative sales approach, and troubleshooting ability

·        Project management and process documentation skills, with a feedback-driven orientation

·        Excellent written and verbal communication skills

·        Proficiency with CRM systems (e.g., Salesforce) and digital sales technology

·        Ability to quickly learn and adapt to new software integrations and sub-platforms as they are added to POOL360

·        High level of initiative, organization, and self-motivation

·        Ability to work collaboratively with cross-functional teams

·        Bi-lingual is a significant plus but not required

Education

·        Bachelor's degree in Business, Information Technology, Marketing, Communications, or a related field required.

·        Relevant technical or sales certifications (e.g., SaaS platforms, project management, sales methodology) are a plus.